Everyone, including personal injury patients, needs access to efficient and effective healthcare to allow for a quick recovery. Unfortunately, it can be difficult to pay for medical bills. Our goal at Gain is to connect personal injury patients with the providers who are willing to provide them care no matter their financial situation.

What Is Patient Recognition Week?

National Patient Recognition Week is celebrated the first week of February. This tradition began in 1995 by a healthcare employee named John O’Malley as a way to show his appreciation for patients. 

During this week, healthcare facilities and their professionals across the country band together to show their respect for their patients, emphasizing their necessity to the industry as well as the importance of quality care and patient satisfaction.

What Is the Importance of Prioritizing Access to High-Quality Patient Care?

Across all medical fields, everyone deserves access to high-quality and immediate healthcare. It goes beyond just addressing immediate health concerns; it’s about recognizing exceptional patient care’s profound impact on the overall healing process.

As we celebrate Patient Recognition Week, let’s acknowledge the profound importance of ensuring that individuals, especially those navigating personal injuries, have unrestricted access to high-quality and immediate healthcare.

Injuries Can Get Worse If They’re Not Treated Right Away

Injuries resulting from accidents demand immediate attention, which means patients need to have unblocked access to proper care. When injuries are not promptly treated, even seemingly minor issues can escalate, leading to more severe and complicated conditions. Delaying medical intervention may allow underlying problems to worsen, hindering the healing processes and potentially resulting in long-term consequences.

Here are some additional reasons why it’s important to have fair and open access to patient care:

• Building Trust and Confidence: Access to exceptional healthcare fosters trust between patients and medical professionals, creating a foundation for effective collaboration throughout the recovery process.
• Effective Treatment Plans: Addressing symptoms from the moment they occur leads to the possibility of personalized and more accurate treatment plans.
• Reduced Financial Burden: Emphasizing the relationship between quality care and fairer case settlements for those injured through no fault of their own. 
• Fighting Discrimination: Quality patient care ensures fair access for everyone, breaking down biases in healthcare. It dismantles barriers, promotes justice, and contributes to an inclusive system.
  

Treating injuries within the first 24 hours is also essential so patients can confidently navigate their personal injury cases. Being burdened with confusing legal proceedings, even with the help of an attorney, can be unbearable if you’re in pain from your injuries.

How to Improve Patient Satisfaction

On top of patients having access to efficient and effective healthcare, it’s also essential that standards do not dip and they’re fully satisfied. Taking care of patients in need goes beyond administering medicine, helping with rehab, and other medical responsibilities. Healthcare providers who go above and beyond can make a real difference in their patients’ lives.

At Gain, we want to provide you with a few National Patient Recognition Week ideas that will help you enhance the satisfaction of patients with no effort at all.

Communicate Effectively

What is the importance of communication in patient care? It’s everything. If a patient has no insight into the treatment process, it’s easy for them to become overwhelmed. Clear communication between healthcare providers and patients builds trust, reduces anxiety, and improves the overall patient experience. Openness ensures individuals have a good understanding of their conditions, treatment choices, and possible outcomes.

Transparency also helps providers tailor their treatment approach to meet each patient’s unique needs, leading to more personalized and effective care. For this to be successful, though, patients must be also honest about their needs and condition.

Emphasize Efficiency

No patient wants to be left to their own devices when it comes to medical care. As medical providers, it’s essential to provide timely services, especially if you’re dealing with an emergency after a personal injury accident. Providing a quick and accurate diagnosis will help patients understand their situations better and can also help them navigate their lawsuits.

Additionally, diligently receiving a diagnosis can help patients sort out their financial planning, as injuries are rarely accounted for. A timely response ensures that valuable healthcare resources are utilized wisely and helps maintain affordability.

Exhibit Empathy

One of the last things a person wants is to end up with injuries, especially if another person’s negligence caused it. Burdened with pain, major life changes, and possibly the stress of financial worries of a lawsuit, these victims need an empathetic provider in their corner.

Along with providing care for their injuries, healthcare workers need to offer emotional support to help patients through these tough times. This helps patients feel understood and valued throughout their journey. This approach creates a relationship that eases anxiety, builds trust, and enhances a patient’s satisfaction.

How Gain Can Help

As pioneers of the medical lien servicing model, Gain works with over 1,000 healthcare organizations across the U.S., enhancing their financial health and operational efficiency. At Gain, we specialize in servicing personal injury cases for medical providers through our Medical Lien Management Services, streamlining operations and significantly boosting collections. Our proprietary AI-enhanced award-winning Provider Portal tackles operational, communication, and legislative challenges, freeing providers from the complexities of lien management. This has proven to increase our clients’ cash flow by an average of 23%.

Additionally, we offer a Partial Advance Model for immediate financial liquidity and an Accounts Receivable (A/R) Purchase option to manage post-settlement revenue, allowing providers to focus on what matters most – patient care -, and less on administrative tasks.

For patients and providers alike, we offer financial solutions, including pre-settlement cash advances for personal injury victims and medical funding for providers, ensuring quicker and direct payments. Whether you’re a medical provider or a patient in need of support, contact us today and tell us how we can help you gain.

The post National Patient Recognition Week 2024: Prioritizing High-Quality Patient Care & Satisfaction appeared first on Gain Servicing.

Preventing accidents during the holiday season 

The holiday season, with its festive atmosphere and communal gatherings, brings an increased risk of accidents, particularly on the roads. Understanding and mitigating these risks is key to ensuring a safe and joyous season for everyone. 

Understanding the risks of drunk driving

During the holidays, instances of drunk driving unfortunately see a significant increase. This isn’t just about personal responsibility in avoiding driving after drinking, but also about being aware of the increased risk from other drivers who may make less prudent choices. The festive spirit should not overshadow the importance of road safety. 

Preparing for winter driving conditions

The colder months often present challenging driving conditions. Icy roads and diminished visibility necessitate that the vehicle be equipped for winter. This includes installing proper tires, ensuring functional lights, and keeping an emergency kit on hand. These precautions are more than just recommendations; they are essential for safe travel during the winter months. 

Adopting a responsible mindset

Celebrations and alcohol often go hand-in-hand during the holidays, making it imperative to plan for safe transportation. Opting for a designated driver or using ride-sharing services is a wise decision that can avert the dangers associated with impaired driving. Conscious decision-making is key to ensuring not just personal safety, but also the safety of others on the road. 

With these considerations in mind, embracing the joy and togetherness of the holiday season becomes safer and more fulfilling. By understanding the risks, preparing adequately for winter conditions, and choosing to act responsibly, we can all help make the holiday season a safer time for everyone. 

Planning after a personal injury

Experiencing a personal injury, particularly during the holiday season, can be a daunting experience. It becomes even more challenging when you’re uninsured. Knowing the right steps to take immediately after the injury can significantly affect the outcome of your situation. Let’s break down the essential actions and considerations into manageable steps. 

Immediate steps post-injury 

When you sustain an injury, the priority is always your health. Immediate medical attention is crucial, regardless of your insurance status. Delaying treatment can not only worsen your condition, but also affect any potential injury claims you might have. It’s important to prioritize your well-being above all else. 

The importance of documentation

In the aftermath of an injury, the details might get blurry. Documenting everything becomes vital. From the time and location of the incident to witness accounts and medical reports, every piece of information is crucial. This documentation will be indispensable if you decide to seek legal recourse or compensation for your injury. It serves as a factual foundation for any claims you might make. 

Seeking legal advice

Navigating the legal aspects of a personal injury can be complex and intimidating, especially if you’re uninsured. Consulting with a personal injury attorney can provide clarity and direction. An attorney can help you understand your rights, guide you through the claims process, and potentially assist in securing compensation for your injury. Seeking legal advice is the best course of action when you are unsure, especially when you are uninsured. 

Understanding and following these steps can make a significant difference in handling the aftermath of a personal injury. By seeking immediate medical attention, meticulously documenting the incident, and consulting legal expertise, you can navigate this challenging period more effectively and confidently. 

Financial Solutions

During the holiday season, dealing with the financial aftermath of a personal injury can be particularly challenging. It’s a time traditionally associated with high expenses. And for those without insurance, the financial burden can be even more acute. In these moments, the financial solutions from Gain, such as cash advance, emerge as a beacon of support and relief. 

Alleviating financial burden

Nerd Wallet’s report highlights the season’s financial pressure, with 74% of holiday shoppers in 2023 averaging $680 on credit cards. Financial solutions address this head-on with practical benefits: a lower usage rate, a reduced processing fee for funding under $4,000, and a 24-month cap on all fundings. These features are designed not just as financial benefits but as a cushion against the economic impact of personal injuries, providing a much-needed respite for those struggling without insurance. 

A partnership of care and support 

Gain’s commitment goes beyond mere financial assistance; we offer care and support throughout a plaintiff’s journey. This holistic approach is particularly beneficial for attorneys seeking reliable resources for their clients’ financial needs during the holiday season. Gain’s understanding of the unique challenges faced during this time makes them an ideal partner in offering peace of mind to those affected by personal injuries. 

By choosing to work with Gain, attorneys can provide their clients with not just financial solutions, but also a sense of security and care during one of the most financially demanding times of the year. 

Conclusion

The holidays, a time for joy and celebration, also call for mindfulness about the unexpected. Knowing how to stay safe and handle the aftermath of an injury is crucial. And for those facing financial challenges due to an injury, the financial solutions by Gain offer a practical resource, ensuring that the holiday spirit endures even in tough times. 

The post Planning for the unexpected: navigating personal injury without insurance during the holidays appeared first on Gain Servicing.

The post How To Increase Medical Cash Flow From Letters Of Protection appeared first on Gain Servicing.

What Is a Medical Lein?

It can be tempting in this kind of financial pinch to turn to anyone for help, including the medical providers themselves. Over the past few years, Felton Banks PLLC, a North Carolina-based law firm, has been calling this practice “medical lien funding.”

Medical providers who are owed money for services rendered can claim a lien against your recovery if they:

• Provide notice of the lien
• Provide medical bills for free
• Provide medical records for free

So, you can probably see how this can be beneficial to patients who suffered an unexpected injury. Basically, these laws allow medical providers to treat you today and secure payment for that treatment once you settle your personal injury claim. This is a huge relief for injured patients who can’t afford to pay out-of-pocket for their treatment, and it makes the process more manageable for everybody involved.

However, not all medical liens are non-recourse. The point of view Felton Banks is sharing above is specific to North Carolina law. For instance, the state of Texas passed paid versus incurred legislation in which healthcare providers currently holding liens cannot do so because they have determined healthcare providers are not businesses and should not be governed, in this instance, like businesses.

There are countless other examples of the complexity of medical funding and whether or not they should be non-recourse in nature, including the Michigan Covenant Medical Center v. State Farm case. What it all boils down to is that medical funding is not that simple, and the laws governing these cases vary greatly from state to state.

Benefits of Medical Lien Companies

Regardless of whether a medical lien is determined to be non-recourse or not in a given state— although an important distinction—there is still the complication of medical providers functioning like financiers.

Medical funding companies, like Gain, for instance, preserve the role of all parties. Attorneys, plaintiffs, and doctors are all best served when an independent third party is the source of medical funding.

Healthcare providers should never take on this role or have a financial interest in the outcome of a case by holding their own liens. Their job is to provide the best medical care, period. The same is true for attorneys and providing the best legal advice in pursuit of their clients’ claims.

In both situations, there’s a conflict of interest. One possibility is that a doctor’s credibility may be undermined by the defense counsel, who could emphasize the doctor’s financial stake in the case rather than sticking to the facts. Alternatively, if the funding party is involved, they might be inclined to settle the case for less than its actual value to ensure they get repaid.

Neither of these scenarios should happen. Instead, a medical funding company can assess cases independently, with no influence on or ability to affect the case outcome, ensuring an unbiased position for all parties involved.

Attorneys and doctors should have no ownership interest in the outcome of their clients’ or patients’ cases, nor should they receive any compensation other than the value owed to the doctor for their professional services at the time of treatment and the time value granted by the attorney to maximize case values.

Turn to a Medical Lien Funding Company Instead

A serious shift in conversation takes place when a defense team finds a medical provider is also funding their own services, and thus, the case. A doctor’s opinion and treatment plan should be based solely on patient needs and never on whether or not they will be paid for their services. In other legal circumstances, this is referred to as the separation of church and state.

If you’re a personal injury victim who needs a pre-settlement cash advance, an attorney who needs funding for their client, or a medical provider who needs funding for a patient, reach out to a medical funding company that specializes in personal injury cases.

At Gain, we are dedicated to helping those who need financial help in order to get the treatment they need. Contact us today to speak to our professionals about our services.

The post Why Medical Providers Should Not Become Medical Funders appeared first on Gain Servicing.

From intake to underwriting, to uploading documents and generating the acknowledgement of purchase and the notice of liens, to case updates, additional treatment, settlement and collections, there are critical, and careful, steps that must be taken along the way to successfully service a medical lien.

Medical and legal funding, and how cases are processed from intake to underwriting and case management, needed follow up care, case updates, settlement and collections can have profound ramifications if they’re not meticulously documented.

At Gain, we are truly the anomaly when it comes to our funding practices. Instead of funding or purchasing liens and becoming a collections company (as many of our competitors are), we offer a full array of legal and medical funding solutions to provide needed funds and medical care. We also understand case valuations and carefully assess the probability of the plaintiff receiving funds, the attorney being paid, and medical bills being reimbursed, and share this critical insight with those who work with us.

Our high degree of customer service and systems enable the large-scale servicing of medical liens and also allow attorneys to focus on maximizing case values while knowing their clients’ liens are being held and serviced by a company that can approve additional funding as needed. During litigation, attorneys have one source for bills and notes, and at settlement they have one source to consolidate payoff information. This saves significant time and money. One source of underwriting also gives cases a higher probability of not being overfunded, thus leaving all parties satisfied.

An Empowered Process

Our process is steeped in expert resources and sophisticated systems, including intake specialists, underwriters, case managers, risk managers, and medical billing specialists, to name a few. All of whom have very specific functions to fulfill within a highly-defined workflow.

Case managers, for instance, are responsible for coordinating the care of injured clients across a large array of healthcare professionals. They coordinate resources and create flexible, convenient and cost-effective options for injured individuals on a case-by-case basis to facilitate quality, individualized treatment. They also establish goals, and help patients get the care they need by assisting with scheduling appointments and communicating patient progress.

These resources can explain medical conditions and treatment plans to the patient, family members and their attorneys. They’re reliable experts with incredibly relevant experience, and they usually end up being one of the closest confidants to plaintiffs during litigation and throughout treatment.

The one key denominator, as far as job functionality goes, across all of our team is this: we all share in the responsibility to improve day-to-day operations and services to ensure a best-in-class experience for what is easily one of the most difficult times for our clients – plaintiffs involved in personal injury lawsuits.

Continuous Investment

Two recent Gain reviews by our employees said this about our investment in technology:

“Advice to management: continue to invest in your technology platform. It is the best in the industry and [it] gives us a significant competitive advantage every day.” – Underwriter

“[Gain has continued] making significant investments in systems to help make everyone’s live[s] better.” – Anonymous Employee

Before legal and medical funding, plaintiffs involved in personal injury lawsuits had nowhere to turn for financial relief while they waited for their cases to settle. If they did not have enough in savings, family members to turn to or personal credit cards, they were simply out of luck. Some cases even take years to settle, meanwhile medical expenses, lost wages, and daily living expenses continue to mount.

Providing a solution – a means to an end – for plaintiffs, while being a strong partner to law firms and medical practices was how Gain got its start. To continue to be the best resource to all parties involved, we invest, and reinvest, in our process, technology and people. It’s not cheap, in fact it’s the biggest investment we make year-over-year, but it’s paying off in dividends for the people we help every day.

Because of our continuous investment, proudly:

We Are the Highest Rated Funding Company

Now there are options when it comes to choosing a funding company, and we make it a priority to provide the best service and offer the lowest fees—because we firmly believe in the importance of giving personal injury plaintiffs financial breathing room. We also make sure to listen to their changing needs – which is why we started offering Same Day Cash Advances™.

We Have the Best Reputation in the Industry

Gain’s reputation is unsurpassed for being 100 percent transparent. We are a proud member of the American Legal Finance Association (ALFA), Americans for Responsible Consumer Funding (APA) and a founding member of Americans for Patient Access (APA), which set the gold standards in legal and medical funding and assure that patients have access to needed medical care.

We are also an active sponsor of the Georgia Trial Lawyers Association (GTLA) and numerous other state associations including FJA, SCAJ, STLA, AAJ, TTLA and more. Creating meaningful partnerships and joining organizations on their missions to regulate and better service medical and legal clients is a top priority for us.

Our industry is not static, and neither are we.

To stay up-to-date on what we’re working on, please be sure to check out our blog.

The post How We Process and Continuously Invest In the Servicing of Medical Liens appeared first on Gain Servicing.

In our experience, doctors wish to provide high-quality medical care to as many patients as possible. Worrying about contracts, reimbursement rates and collections from a variety of payor sources is not the reason most doctors went to medical school, yet the revenue cycle management side of the business is essential to operating a successful practice.

Most revenue cycle management companies are good at contracting with a variety of payor sources and collecting patient payables. But for patients who have been injured in an accident and who do not have adequate healthcare coverage but need medical attention, these bills are more complex.

For doctors providing care to personal injury victims, LOPs are an alternate form of payment. Seeing patients regardless of payor source is an honorable pursuit. LOPs are signed by both the patient and the attorney representing the patient at the time of treatment. They simply state that upon resolution of the personal injury case, the balance of the medical bills will be paid through the attorney escrow account. In return, the provider agrees to provide treatment.

In essence, a personal injury letter of protection allows victims to receive the care they need – care they otherwise would not be able to receive – while also protecting healthcare providers.

The Key Issues Medical Providers Face with A Personal Injury Letter of Protection and Their Solutions

In today’s environment, a letter of protection is managed by medical providers and law firms or sold outright. But this is not the wave of the future. Insurance defense and various state legislatures are increasingly scrutinizing the traditional sale of medical receivables, passing legislation prohibiting or seriously limiting this option.

Gain is the future of letter of protection medical lien servicing for uninsured and underinsured patients in need of medical care. Gain provides an independent, SaaS-based, AI-enhanced, third-party servicing platform to separate medical providers from the potential for conflict of interest, biased medical opinions, and financial interest in the outcome of the case while servicing these receivables rather than purchasing them.

This allows patients to receive needed medical care without the undue pressure that traditional medical funding can put on the case settlement. By servicing liens on behalf of medical providers. Gain also provides a variety of financial solutions that maintain the doctor’s independence.

One issue for medical providers holding their own patient medical liens is that insurance defense counsels have made them one of their primary targets. Some of their common tactics include:

• Operating a “playbook” designed to trap providers into appearing that there is a conflict of interest, that their medical opinion is biased, and that they are “investors” in these lawsuits.
• Examining communication, including text messages, emails, phone logs, and more, between providers and attorneys for communication regarding insurance policy limits, case values, ongoing case updates, settlement influence, negotiations, case involvement, and insurance opt-out requirements.
• Looking for the separation of patient and clinical records and bringing in forensic medical billing experts to search for dual charge masters, varied billing, upcoding, charges that are beyond usual and customary, and more.

Here are some of the additional challenges healthcare providers accepting medical letters of protection face and the solutions Gain has created to address them:

Operational

Challenge: Practice management systems (PMSs) and revenue cycle management (RCM) platforms are not designed to track or manage LOPs, including referral source analysis. As a result, medical providers are often forced to create manual, time-consuming workarounds to track LOPs.

In our experience, it is extremely difficult to avoid instances that result in write-offs when using these types of workarounds. Additionally, there is often a large volume of receivables without due dates.

Solution: Gain has designed personal injury case management software to automate and optimize the tracking of lawsuits tied to LOPs. Capabilities include notice of service, all needed filings, automated case updates, automated LOP tracking, referral source analysis, revenue optimization, reporting and analytics, and additional business intelligence to provide real-time status updates.

Communication

Challenge: For medical providers, rather than having a single point of contact or payor source, personal injury patients require complex communications with case managers, paralegals, the patient, attorneys, and third-party liability carriers. The management of these communications alone is not easy and is not readily available in current RCM, EMR, or Billing Systems. Failure in these areas leads to higher charge-offs.

Solution: It is essential for holders of LOPs to be in constant communication with attorneys, paralegals, and case managers to obtain underwriting information, assess case characteristics, receive case updates, negotiate settlement amounts, and perform collection activities. Liability carriers also need to be contacted in certain circumstances. Gain’s practice is designed around and specializes in these critical forms of LOP communication needs.

Insurance Defense

Challenge: Insurance defense attorneys are attacking medical providers who hold LOPs and communicate with attorneys to attempt to show bias through the discovery of case communication between attorneys and doctors, the exchange of case estimates, policy limits, and more.

They often claim charges are excessive and that professional opinions are biased. This also leads to high costs for medical providers due to legal responses, objections, discovery, and longer depositions. Medical providers, PMS, and RCM platforms are not equipped to object to discovery requests or segment any of this information to avoid these potential objections.

Solution: Maintaining healthcare provider integrity and unbiased medical opinions, as well as eliminating the financial interest in the outcome of a case, are all challenges that Gain solves for medical providers.

Legislative

Challenge: Various legislatures have attempted to eliminate traditional medical funding in order to force healthcare providers to hold liens and then have insurance defense attorneys attempt to show the bias outlined above.

Solution: Nationwide lobbying efforts are key to maintaining patient access to quality medical care. Gain is a founding member of Americans for Patient Access (APA), a best practices organization committed to maintaining access to quality medical care for all patients regardless of payor or source. Lien servicing is the future, and Gain is the industry leader.

Letters of Protection Servicing Options for Medical Providers

There are several servicing options that Gain has evolved to address the most pressing needs of medical providers when it comes to LOPs:

• Medical Funding: Gain provides cash advances to patients, so you receive payment at or near the time of service rather than waiting until cases are resolved.
• Medical Lien Management Services: Holding medical liens in-house poses substantial risks to your practice. Gain offers comprehensive lien management services to transfer the responsibility for negotiation and collection from you to us.
• Unpaid Medical Lien Purchasing: Gain will purchase your unpaid medical lien receivables at the highest prices to take them off your books and give you an immediate cash infusion.

Personal Injury LOPs serve a critical need for victims. They are traditionally serviced in-house by a medical provider, through a law firm, or sold to a medical funding company. Each of these options is outdated, similar to the situation Kodak and Polaroid faced when they knew that digital film was coming but chose not to cannibalize their own businesses, instead going bankrupt.

At Gain, we see the future and are willing to cannibalize our own business for the benefit of patients, doctors, and the legal community. It is paramount that the victims in these cases have access to the medical care they need. A trusted outsourcing partner can allow you, the provider, to focus on treating more patients and getting great outcomes for them.

Our holistic approach to servicing, including technology, people, and processes, is proven to deliver higher reimbursements at a lower cost. Let us help you help your patients.

If you are a medical provider with questions about medical lien servicing, please get in touch with us. We would love to discuss your practice, LOP challenges, and our solutions.

The post The Opportunity With Letters Of Protection For Medical Providers appeared first on Gain Servicing.

And while experience is important, I admit it isn’t everything.

If you were to ask me what I think makes us as individuals, but also as a company successful, it really boils down to one common quality everyone on the team shares.

The Difference Between Good and Great
When I interview people to join Cherokee Funding, I like to drill down to get to one anecdotal story that tells me everything I need to know: What kind of initiative do they possess?

People who are driven by a common mission who are invested in a purpose bigger than themselves – tend to operate at a much less transactional level and think more strategically, proactively and passionately. They also tend to take more initiative.

People who are reactionary, and whose days are spent responding to a to-do list they have little influence and control over, will always be missing something. Their tunnel vision is crowded with never-ending line items, and they almost always appear out of breath or in a constant state of panic or frustration. I have taken note throughout my career of people who function at this level, and they largely go feeling unfulfilled and like they’re always chasing a clock.

This is a recipe for a classic follower, whose results will never exceed ordinary levels.

Why the Legal Funding Industry is Full of Innovation and Activists
In an industry centered around legal precedence being set every day, where everything is ever-changing, and where lives and livelihoods are on the line, it is paramount to have people with initiative leading the way. It’s who I entrust my business with, and who clients and legal funding consumers trust their settlements, and futures, with.

As lifelong students, we are constantly reading and sharing industry articles, trends and reports with each other. In order to operate outside of that reactionary realm where we would only ever be responding to what happens around us, we take initiative to dive in and influence our industry, laws and each other. It’s what inspires me each and every day when I walk through the doors at Cherokee Funding.

I believe the innovation and results we are able to produce are solely made possible by the initiative we all take, and it’s fueled by our passion for what we do.

I’ve referred to our business before as defenders of the Seventh Amendment, and I fully believe we have a supercharged mission to fight daily for the right to a trial by jury. For me, this is a worthy cause that I’m eager to tackle every day. I am adamant about finding information to counter the insurance industry, and other large defendants with deep pockets, to arm people with the ability and the means to fight for the justice and the settlements they deserve. If you feel like my words are pulsating off the page, it’s because they are.

Initiative is powered by passion.

My 5 Tips for Finding Your Why’
Identifying a mission that resonates with you is the first step in finding a career over a job.

Here are my tips for finding your why to fuel your passion and spark your initiative:

1. Explore more, and when you come across something that doesn’t make you count the minutes in the day, explore it even more.
2. Identify mentors and people who inspire you; they will share valuable resources and insight to guide you to your why.’
3. Be brave; living inside the confines of the ordinary is safe and comfortable but it won’t lead you to your life’s mission.
4. Gut check yourself every now and again to make sure you’re following your why,’and not someone else’s. I’ve gotten caught up in this earlier on in my career. It’s tricky because it happens over time, so make sure to check in with yourself.
5. Never give up your pursuit. Success lives on the other side of fear, doubt, and rejection; a small percentage of the population operates on the other side of this.

Does this resonate with you? If you’re interested in joining us on our mission, I encourage you to explore our Careers page, at www.gainservicing.com.

The post Top Talent in Legal Funding All Have One Quality in Common appeared first on Gain Servicing.

In a single personal injury case, there may be multiple lienholders. Health insurance companies, for example, may issue a lien against the at-fault party to recover any money they spend on treatment as a result of an accident. This is known as subrogation, or the substitution of one person or group by another in respect to a debt or insurance claim, accompanied by the transfer of any associated rights and duties.

Insurance providers with subrogation claims can seek repayment from plaintiffs settlements; although, it is important to note, some states prohibit subrogation clauses altogether in health insurance policies. Medical providers who provide medical treatment may also issue a lien on a case and provide services under a letter of protection (LOP), which states that the balance of all unpaid medical bills will be paid upon resolution of the personal injury case.

In short, any group, organization or entity that provides services on contingency to a plaintiff, no matter what they are, can become a lienholder in that plaintiff’s case.

Lien Confirmation

Because there can be so many lienholders in an individual case, it is important for lienholders to confirm their lien agreements with the plaintiff’s attorney. Even after a lien agreement has been signed and put on file, which means something different for every firm, it is important for lienholders to confirm their liens and to follow-up on the case regularly. Because personal injury cases can take months or years to settle, proactive and diligent lien management is critical.

Not only can there be dozens of lienholders in any one case, any one plaintiff attorney can be working on a number of personal injury cases. And, despite digital transformation efforts within the industry, oftentimes, plaintiff attorneys are still relying on paper filing, verbal conversations and outdated computer systems. Ultimately, it is up to the lienholder to follow-up on what they are owed. Often, a case may settle without all lienholders being properly informed of the settlement.

In brief, here is how lien confirmation works:

The lienholder confirms the attorney is a reliable escrow agent and that there is a legal agreement in place for the lien.

Within a few days or a week of services being provided, the lienholder confirms the following with the plaintiff’s attorney: the plaintiff’s name, the service provider’s name, the type of servicing (financing, surgery, etc.), the date services will be or have been provided, and that all of this information, i.e. the lien, is on the plaintiff’s file.

Confirming and tracking the status of a lien is essential to ensure proper recovery. As a lienholder, it is a good idea to create a regular follow-up schedule and to be diligent about confirming the lien is still associated with the plaintiff’s file.

At Gain, we have developed an AI-powered platform to track and manage all LOPs and liens. Because a lien can be arranged before services are provided, the lien is not officially in place until it is executed on all sides. Meaning, service providers can obtain written acknowledgement of their liens ahead of services being provided, whether that be medical services or funding to plaintiffs, but they do not technically have a lien until services are actually provided.

It is not uncommon for plaintiffs or service providers to change their minds or alter provisions of the services after a lien agreement has been verbally discussed, which is why confirmation and follow-up after the fact is necessary. A lien has been fully executed when service has been provided, for example the plaintiff has received treatment or has been advanced money.

Confirmation by phone and/or email can be simple examples are included below. Note: When calling an attorney’s office, be sure to note the date, time and who you spoke with.

Hi, this is [Name] from [Company/Service Provider] confirming that [Plaintiff Name] received [Service – Treatment or Funding] from [Company/Service Provider] following his/her accident on [Date of Loss]. Has this been notated as a lien on [Plaintiff Name]’s file?

Following a verbal confirmation, it is always a good idea to then send an email. You can let whoever you spoke with know that you will be following up with an email to the appropriate case manager, paralegal or attorney so that you and they have record of the conversation. Print records are paramount.

Hi [Case Manager/Paralegal/Attorney],
We provided [Plaintiff Name] with [Service Treatment or Funding] on [Date of Service]. Attached are the [Medical Bill or Financing Agreement] and signed lien agreement for your records.
Please reply to this email confirming that you have our lien on file.

Additionally, you can add a Read Receipt to the email you send, as well as send a confirmation by certified mail.

It may sound excessive, but effective lien management is an essential part of the personal injury case process. Best practices are not complicated, and diligence and good communication go a long way.

The post Lien Management Best Practices appeared first on Gain Servicing.

Collectively, we have over 200 years of combined industry experience. Gain, previously Cherokee Funding, prides itself on having the best reputation in the industry, and the feedback we consistently receive attests to that.

Here are a few reviews that made our day:

“The customer service was great.” – Kenneth, Powder Springs, GA

“I would go back if I needed to.” – Ebony, Jonesboro, GA

“The cash they gave me was very helpful and they [were] fast about getting me the cash to help pay my bills.” – Jay, Columbus, GA

Equally as important is how our internal team feels about working with one another, and the services they provide. The nature of the work we do attracts a variety of professional types, from those with prior law and medical experience, to those recovering from the insurance industry, but we’re all motivated to protect and advocate Seventh Amendment rights, or the right to a trial by jury. We are purpose-driven, passionate and fueled to serve the people who need us most – plaintiffs seeking restitution and justice in personal injury lawsuits.

But enough from us, hear what our employees have to say about their work and the company:

“Cherokee Funding is a rapid[ly] growing company with potential for growth. It’s busy, but it’s a fun and rewarding company.” – Anonymous Employee

“It is an incredible feeling to help those in need. Cherokee does this with the best interests of clients at the core of everything they do. Working in a team-first environment is a pleasure. They also offer fantastic family/life flexibility. If you have experience in the legal or insurance world, I would highly recommend it. They have been growing [drastically] every year and it is exhilarating to be a part of that kind of growth.” – Underwriter

“Management values the opinions of each employee.” – Current Employee

“[It’s a] great atmosphere! [And there’s] room to grow within the company.” – Account Executive

“My experience at Cherokee Funding was one of support and collaboration As the company has grown, they have continued to expand their benefits programs and increase their salaries while at the same time making significant investments in systems to help make everyone’s live[s] better.” – Former Assistant to the CEO

“[Cherokee Funding is a] great company with [a] family-like atmosphere. Your voice really matters and you can see your direct impact. Everyone is willing to pitch in to get the job done and [the] company has a really good reputation.” – Marketing Employee

“[Cherokee Funding is a] growing company so there is potential for advancement. Management is very open to promoting from within and employees can work in different aspects of the company.” -Anonymous Employee

“[A] positive environment with excellent morale!” – Current Employee

“[Cherokee Funding has a] transparent culture in terms of information sharing. Teammates are friendly, super helpful and supportive. [It’s a] very fun, start-up feeling.” – Current Employee

“The management [at Cherokee Funding] is very flexible with a busy schedule, especially for a college student like myself or working parents. Cherokee’s management is easy to talk to and communicates well with each other and their employees. They are also very fair when it comes to compensation, and…also give incentives to go above and beyond.” – Intake Specialist

“Anyone [with] the right attitude and work ethic can not only succeed here but thrive. [The] biggest pro [is] being part of the fastest growing legal funding company in the U.S.” – Director of Underwriting and Risk Management

“It has been exciting and impressive to watch the enormous growth year over year. I work directly with the CEO but [I] have great relationships with the entire staff. I have been able to take on a variety of responsibilities, allowing me to develop my skill set, plus I truly enjoy seeing the direct results of my efforts on the company.” – Current Employee

“[A] small business culture with big business growth. Employees become part of your work family and there are many opportunities to get involved in project[s] across departments. You have a chance to grow personally and professionally.” – Medical Billing Specialist

If these reviews resonate with you, and you want to learn more about career opportunities with Cherokee Funding, check out our careers page.

The post Gain Reviews: Insights From Our Team of Industry Leaders appeared first on Gain Servicing.

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